On Friday September 17th the doctors informed me that they planned surgery on Monday September 20th to remove a brain tumor from my wife. Three times Friday the hospital and doctors about called about the operation planned for Monday. Somewhere in between, my wife reminded me that with all the travel between doctors and hospitals, we were probably due for an oil change on her Sorento. To ease her mind, I checked the mileage on her Kia and realized that with all else going on in our lives, I had forgotted the state inspection, too. I was beginning to feel overwhelmed. I called the service manager at York Kia and explained that Monday I NEEDED to be by her side every minute I could, Tuesday or Wednesday I could sneek in before or between visiting hours, but Thursday or after, I would need someone to be with her, as she could not be left alone. I knew what I was asking for, and that it probably wasn't going to happen. I apologised for asking. He said "No problem". He offered appointments on Tuesday and Wednesday, BEFORE visiting hours even started. I took the first available. It took a load off my mind. Her car was serviced, I never missed visiting hours, and I got to thank him in person. I received the HELP I needed, When I NEEDED it! Thanks York Kia. You have a special place in my heart. Lloyd Greenwood, very happy Kia owner.